Banking Payment Services for Raffle Fundraising

Direct Debit Service Agreement

You have agreed to make payment to us by use of the Direct Debit System. We accept and act on the Direct Debit Request details (your account details) you have given us and these terms which are called the Direct Debit Service Agreement.

Please be aware; Not all banking accounts can use the Direct Debit System. When the due date is not a business day we will process the payment on the next business day. Your bank will be able to tell you the day it processes the payment. Your account details can be found on a current bank statement or by checking with your bank. You must keep enough money in the account on the due date to avoid payment rejection fees.

You may defer or alter the payment arrangement by phoning us on 1300 365 896. You may stop or cancel your payment arrangement by contacting us (see our contact details above) or your bank. We require at least 3 days’ notice of any change. We may vary the terms of this arrangement on 14 days’ notice to you.

To resolve a dispute you must contact us or your bank, provide dispute particulars and within 5 working days we will answer your dispute. We resolve the dispute by checking our records of the sale and payment and what you tell us. If we do not respond to your dispute within 5 working days you will receive a refund of the sum in dispute.

If our attempt to draw on your account is rejected, we may process the payment again within 3 working days. In the event of a further rejection we will contact you. We will not charge you any payment rejection fees but your bank may charge you.

Your banking details will not be disclosed to anyone except for discussion with your bank in a dispute, via our internal processes, disclosure with your consent or if required by law.

D-DEBIT PTY LTD   ACN 118 735 756   ABN 15118 735 756

Banking Payment Services for Charity Fundraising

PO Box 968
Strawberry Hills NSW 2012
Phone 1300 733 757
privacy@insightcfs.com.au.