Policy Home Page
Customer Feedback
We appreciate all feedback on our fundraising and telemarketing efforts—whether it’s a compliment, query, or complaint. Your input helps us improve. Our customer service team is here to assist you, and provide any additional information you may need. You can also find details on how we address concerns in our Customer Feedback Policy.
Refund Policy
We are happy to provide a refund for almost any reason, including a change of mind. However, we are unable to offer refunds for donations made in support of our charity clients after the raffle winner has been drawn. Please see our Refund Policy for more details.
Responsible Gambling
All Insight staff are trained to identify and, if necessary, decline sales to vulnerable individuals or those exhibiting signs of problem gambling. Please review our Responsible Gambling Policy for more details, and feel free to contact us with any questions.
Australian Consumer Law
The Australian Consumer Law (ACL), part of the Competition and Consumer Act 2010, outlines your rights as a consumer. To ensure you can purchase with confidence, we have summarized how we comply with these regulations. Our staff are also trained in ACL requirements and their application in our operations.
Privacy Policy
We are committed to protecting your personal information. Our Privacy Policy explains how we collect, store, and manage your data, as well as your rights regarding its use.
For our raffle sales, we operate under joint privacy policies with our charity partners, which can be found on each raffle website. Our clients also maintain their own privacy policies for their general operations. Please refer to the specific raffle website for its privacy policy and links to the client’s broader privacy policies.
Data Security
For information on how we protect your data, please refer to our Data Security Policy. This includes details on our Data Breach Policy and the measures we take to safeguard your information.
Anti-Money Laundering & Identification Policy
As part of our commitment to compliance, we monitor raffle fundraising activities for any suspicious transactions in accordance with anti-money laundering (AML) laws. We also verify contact information and apply identification processes when onboarding new clients. Please see our AML & Counter Terrorism Policy for further details.
Modern Slavery Prevention
Although Insight is not subject to mandatory reporting under modern slavery laws, we are dedicated to ethical practices. We ask our suppliers to ensure their supply chains are free from exploitative or oppressive working conditions. For more information, please see our Modern Slavery Policy.
Grievance Handling Policy
This policy is primarily for staff but may also apply to contractors. We are happy to make it available upon request. You can view the full policy here: Grievance Handling Procedure.
If you have any questions about these policies, please contact us.